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Last updated: 15 July 2026

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1. Our commitment to privacy

Internal Dialogue respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Internal Dialogue collects, holds, uses and discloses personal information when you:

• visit our website at www.internaldialogue.com.au

• contact us by telephone, email or through an online form

• request information or a quotation

• book or participate in training, workshops or presentations

• engage us to provide services

• communicate or otherwise deal with us

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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2. Who we are

Internal Dialogue provides mental health education, workplace training, Mental Health First Aid training, workshops, presentations and related services.

Our contact details are:

Business name: Internal Dialogue
Legal entity or proprietor: Anowara Training 
ABN: 26 122 741 083
Website: www.internaldialogue.com.au
Email: hello@internaldialogue.com.au
Telephone: 0499704267
Postal address: Gold Coast

In this policy, “Internal Dialogue”, “we”, “us” and “our” refer to the business identified above.

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3. Personal information we may collect

The personal information we collect depends on how you interact with us. It may include:

• your name

• your email address

• your telephone number

• your postal or business address

• your job title and organisation

• details of your enquiry

• course, workshop or event booking information

• attendance and participation records

• invoicing and payment information

• correspondence and communications with us

• feedback, evaluations or complaints

• accessibility, dietary or other reasonable adjustment requirements

• technical information associated with your use of our website, such as your IP address, browser type, device type and pages visited

We will generally only collect information that is reasonably necessary for our business activities.

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4. Sensitive information

Some information may be considered sensitive information under Australian privacy law. This can include information about a person’s health, disability, racial or ethnic origin, religious beliefs or other protected matters.

Because our services relate to mental health education, people may sometimes voluntarily disclose personal or health-related information when contacting us or participating in training.

We do not require detailed medical histories or clinical information through our website. Please do not send sensitive personal, medical or mental health information through a general website contact form unless it is reasonably necessary and we have requested it.

Where sensitive information is required, we will only collect and use it with your consent or where otherwise permitted or required by law.

Internal Dialogue provides education and training. We are not an emergency, counselling or crisis-response service.

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5. How we collect personal information

We may collect personal information:

• directly from you

• through website contact, enquiry or booking forms

• through telephone calls, emails or meetings

• when you register for or attend a course, workshop or presentation

• through your employer, organisation or event organiser

• through authorised training platforms or course administrators

• through payment, accounting, communication or customer-management systems

• through cookies, analytics and similar website technologies

• from publicly available sources where appropriate

Where practical, we will collect personal information directly from you.

If an organisation provides us with information about participants, the organisation is responsible for ensuring it is authorised to provide that information.

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6. Why we collect and use personal information

We may collect, hold and use personal information to:

• respond to enquiries

• provide information, proposals and quotations

• arrange and deliver training, workshops and presentations

• manage bookings, attendance and course administration

• issue certificates or completion records where applicable

• communicate with participants, clients and organisations

• process invoices, payments and refunds

• provide reasonable adjustments or accessibility support

• maintain business, financial and training records

• obtain feedback and improve our services

• manage complaints or concerns

• operate, secure and improve our website

• comply with contractual, insurance, regulatory and legal obligations

• protect the safety, rights and legitimate interests of our business, clients, participants and others

We will not use personal information for a purpose unrelated to the reason it was collected unless you have consented or the use is otherwise permitted by law.

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7. Website forms and communications

When you submit information through our website, we use it to respond to your enquiry or provide the service you requested.

Submitting an enquiry does not automatically add you to a marketing mailing list.

Email and online communication may not always be secure. You should avoid sending unnecessary sensitive information through ordinary email or website forms.

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8. Marketing communications

We may send information about our services, courses or events where:

• you have agreed to receive it

• you would reasonably expect to receive it

• we are otherwise permitted to do so under applicable law

Our commercial electronic messages will identify the sender and provide a way to unsubscribe.

You may withdraw your consent or unsubscribe at any time by:

• using the unsubscribe option included in the message, or

• contacting us using the details in this policy

We will not sell or rent your contact details to third parties for their marketing activities.

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9. Cookies and website analytics

Our website may use cookies and similar technologies to:

• operate website functions

• remember visitor preferences

• maintain security

• understand how visitors use the website

• assess website performance

• improve website content and usability

Cookies are small files placed on your device by a website. You may be able to disable or remove cookies through your browser settings. Disabling cookies may affect how some parts of the website operate.

Our website platform or analytics providers may collect technical information such as:

• IP address

• browser and device type

• approximate location derived from an IP address

• referring website

• pages visited

• dates and times of visits

• interactions with the website

Where third-party analytics or advertising cookies are used, we will provide any cookie notice or consent controls required by applicable law.

 

10. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• employees, trainers, facilitators or authorised contractors

• organisations that engage us to provide training

• relevant training accreditation, licensing or course-administration organisations

• website hosting and technology providers

• email, document storage and communication providers

• payment-processing and financial service providers

• accountants, insurers, legal advisers and professional consultants

• government departments, regulators, courts or law-enforcement bodies where required

• another party with your consent

We require service providers to handle information appropriately and only for the purpose of providing services to us.

We do not sell personal information.

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11. Third-party websites and platforms

Our website may contain links to third-party websites, booking systems, social-media pages or training platforms.

Those services operate independently and may have their own privacy policies. Internal Dialogue is not responsible for the privacy practices or content of third-party websites and platforms.

You should review the privacy policy of any external service before providing personal information.

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12. Overseas disclosure and storage

Some of the technology services we use may store or process information using servers located outside Australia.

Where reasonably practicable, we take steps to use reputable providers with appropriate privacy and security protections.

However, overseas recipients may be subject to privacy laws that differ from Australian law.

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13. Storage and security

We take reasonable administrative, technical and physical steps to protect personal information from:

• misuse

• interference

• loss

• unauthorised access

• unauthorised modification

• unauthorised disclosure

These measures may include:

• password-protected systems

• access restrictions

• secure website connections

• reputable technology and cloud-service providers

• staff and contractor confidentiality requirements

• appropriate record-management practices

• secure disposal or deletion procedures

No internet transmission, electronic system or storage method can be guaranteed to be completely secure.

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14. Retention and deletion

We retain personal information only for as long as reasonably necessary to:

• deliver our services

• manage our relationship with you

• meet course, contractual, insurance, taxation and record-keeping requirements

• respond to disputes, complaints or legal claims

• comply with applicable law

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to our legal and operational obligations.

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15. Accessing or correcting your information

You may contact us to:

• request access to personal information we hold about you

• ask us to correct information that is inaccurate, incomplete or out of date

• request deletion of information where appropriate

• withdraw a consent you previously provided

We may need to verify your identity before processing a request.

In some circumstances, the law may allow or require us to refuse access or deletion. If this occurs, we will explain the reason where reasonably possible.

We do not normally charge for making a request. We may charge a reasonable administrative cost where permitted by law and will advise you beforehand.

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16. Anonymity and pseudonyms

Where practical and lawful, you may interact with us anonymously or using a pseudonym.

However, we may need your correct identity to:

• provide a quotation or service

• process a booking or payment

• issue a course certificate

• verify attendance or eligibility

• meet legal or contractual requirements

 

17. Data breaches

If we become aware of a data breach, we will assess and respond to it promptly.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

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18. Children and young people

Our website and services are primarily intended for adults, employers and organisations.

We do not knowingly collect personal information from a child through the website without appropriate authorisation or consent.

Where training involves participants under 18 years of age, we may require consent or involvement from a parent, guardian, school, employer or responsible organisation, depending on the circumstances.

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19. Complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the:

Office of the Australian Information Commissioner

Information about privacy complaints is available at www.oaic.gov.au.

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20. Changes to this policy

We may update this Privacy Policy when our business practices, technology services or legal obligations change.

The current version will be published on our website and identified by the “Last updated” date at the beginning of the policy.

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21. Contact us

For questions, access requests, correction requests or privacy complaints, contact:

Internal Dialogue
Attention: Privacy Contact
Email: hello@internaldialogue.com.au\